FIRST-TIME AND DEVELOPING MANAGERS

Manager training built for SMEs that need it on Monday.

Practical, intensive workshops for first-time managers and developing managers. Difficult conversations, performance, hiring, absence, conduct. The conversations and the paperwork.

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What this is

Most managers in small businesses got promoted because they were the best engineer, the best estate agent, or the best chef. Nobody trained them to manage. The first time they have to do a difficult conversation they wing it, and the conversation backfires.

We train your managers properly. Conversations they can run, paperwork they can produce, and the confidence to make the call when something is going wrong.

Who this is for

  • First-time managers who were promoted in the last 12 months
  • Developing managers who avoid the difficult conversations
  • A leadership team that wants a shared playbook
  • Managers handling their first disciplinary, grievance or absence case
  • You want managers to be able to do this without escalating every issue to you

How we help

The Manager Toolkit Workshop

A one-day intensive plus three follow-up coaching calls. Builds real capability, not theoretical awareness.

01

The conversations

Feedback, performance, absence, conduct. Scripts and role-play with the actual scenarios in your team.

02

The paperwork

How to document an informal warning, a one-to-one, a return-to-work meeting, a capability concern.

03

The judgment calls

When to escalate, when to handle in-house, when to call us. Decision rules they can apply on Monday.

What you get

What you get

A full-day workshop, a Manager Toolkit playbook to keep, and three coaching follow-ups per manager.

Book a 15-minute call
  • ✓ One-day intensive (in-person or remote)
  • ✓ Manager Toolkit playbook (PDF)
  • ✓ Conversation scripts: feedback, performance, absence, conduct
  • ✓ Template letters managers can re-use
  • ✓ Three 30-min coaching calls per participant
  • ✓ Cohort completion certificate

Why fix this now

A manager who handles a single disciplinary badly can cost the business twenty times the cost of the training that would have prevented it.

£115k

Max unfair dismissal compensation

Statutory cap, April 2026.

£8-15k

Typical legal defence cost

Whether you win or lose.

12-18

Months to a tribunal hearing

Backlog at most regional ETs.

Train your managers properly.

Book a free call to scope the cohort and the content.

Book your free call