The HR problems hospitality and retail actually deal with.
Generic HR advice falls down in sector-specific situations. We have written the contracts, policies and processes for businesses that look like yours.
High turnover, fast hiring
Cafes, hotels, restaurants and shops cycle through staff faster than most sectors. We build a contract pack and onboarding flow that turns 5-day hiring into 2.
Shift-based and casual contracts
Zero-hours, casual, pool staff, fixed-term cover for the season. Each has its own legal pitfalls. We write contracts that are compliant and easy for managers to use.
Customer-facing conduct issues
When a customer complains about a team member, you need a fair, ACAS-compliant process that does not take three weeks. We give you the script and the templates.
Tronc, tipping and the new tipping act
The Employment (Allocation of Tips) Act has real teeth. We will write your tronc and tipping policy so you are compliant and your team is happy.
Working-time and rest-break records
Especially for under-18 staff and split-shift workers. We help you set up records that survive an HMRC visit.
How we work with hospitality and retail.
Retained HR support
Day-to-day HR for your team, with sector-specific policies built in. From £249/month.
See retainer detailsHR compliance audit
Sector-aware audit of your contracts, handbook, policies and processes. From £495.
See audit detailsHR Foundation Programme
Six-month fixed-fee build for businesses starting from scratch. From £449/month.
See the programmeWhat our clients say.
Pragmatic, jargon-free communication, and no fuss whatsoever. Exactly what a small hotel owner needs from an HR consultant.
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Want HR that actually fits your sector?
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